Managing Accessibility In Technology - Contents

1. Chapter 1: Getting the Most from this Guide
   • Focus
     • Organization Level Managers
     • Project Managers
     • Lone Stars
     • Team Members
   • Fitting Into Your Organization, Projects, Individuals, and Situation
     • Web Sites and Other Technologies
   • Opportunity
2. Chapter 2: Accessibility Fundamentals
   • Basic Concept
     • Two Categories, One Solution
   • The Context of Accessibility: Usability
     • Usable, Aesthetically Pleasing, and Commercially Viable
     • User-Centered Design (UCD)
   • Motivations and Benefits
     • More People: People with Disabilities and Seniors
     • More Situations: New Places, New Devices
     • Compliance With Regulatory and Legal Requirements
     • Better Design and Implementation
     • Cost Savings
   • The Legal Landscape
   • Cooperation Across Organizations
   • The Goal: Business As Usual
   • An Example of Accessibility
     • Example of Cost and Process Issues
     • Examples of Employee Skills Issues
     • Example of Guidelines and Standards
3. Chapter 3: Implementing Accessibility at the Organization Level
   • First, Assess the Current Situation
   • Accessibility Policies
     • Internal Policies
     • External Policies
   • Accessibility Guidelines and Standards
     • Existing Accessibility Guidelines and Standards
     • Putting the Guidelines and Standards to Use
   • Staffing and Skills
     • Recruit Accessibility Champions
     • Outside Accessibility Consultants
     • Pervasive Responsibility
   • Training
     • Customized Training
     • Hands-On Training
   • Marketing
   • Feedback
     • Handling Feedback
   • Business Partners
4. Chapter 4: Implementing Accessibility at the Project Level
   • Laying the Foundation
   • Better, Faster, Cheaper
     • Performance and Quality
     • Cost
     • Time
     • Scope
   • Evaluation Goals and Methods
     • Evaluation Tools
     • User Interface Evaluation
   • Accessibility Considerations by Project Phase
     • Concept Phase
     • Definition Phase
     • Design Phase
     • Design Guidance
     • Evaluating Options
     • Development Phase
     • System Testing Phase
     • Production Phase
     • Reporting Accessibility
5. Chapter 5: Prioritizing, Retrofitting, Redesigning
   • The Retrofitting and Redesign Process
     • Initial Accessibility Assessment
     • Gap Analysis
     • Deciding to Retrofit or Redesign
   • Role of Accessibility Impact and Investment on Prioritizing
   • Role of Sales and Competition on Prioritizing
   • Prioritizing Product Elements
6. Chapter 6: The Culture of Success
   • Fostering the Right Attitude
7. Appendix A: Comparison of EITAS and WCAG [see PDF version]
   • Comparison of EITAS 1194.22 and WCAG Priority One Checkpoints
   • Web Content
   • EITAS for Software Applications
   • EITAS for Multimedia
   • EITAS for Information, Documentation, and Support
8. Appendix B: Acronyms and Terms
9. Appendix C: Selected Resources [see Links Page]

Pre-publication DRAFT
Version 0.13-1
1 October 2001

Draft contents from "Managing Accessibility In Technology: Bringing Together People, Processes, and Techniques For Successful Implementation" by Shawn Lawton Henry.

Thanks to editors and reviewers.

© Copyright 2001 Shawn Lawton Henry. All Rights Reserved.